Brands are Fractal

Metacool reinforces the fact that a brand is sum total of all experiences a consumer has of the brand...

"Definition of fractal, from Hyperdictionary:

A fractal is a rough or fragmented geometric shape that can be subdivided in parts, each of which is (at least approximately) a smaller copy of the whole. Fractals are generally self-similar (bits look like the whole) and independent of scale (they look similar, no matter how close you zoom in)

Good brands are fractal. Every interaction you have reflects the interaction you'll have with every other piece of the whole, as well as the whole itself. Since "brand" is shorthand for the total experience you get from buying, using, servicing, and disposing of a product, creating a great brand requires taking a fractal point of view to the process of designing total experiences where everything -- large and small -- is consistent and mutually self-reinforcing."